Manchester City Library

Manchester, NH's Online Library

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Say Cheese!

May 23rd, 2011 · No Comments · City Library

In this day and age, preserving the security of our customer’s library accounts is paramount! We are implementing two strategies to protect the privacy of your account. One strategy that already in use is the addition of “approved borrowers” to customers’ account information. When we scan your library card, the names of any borrowers you have approved will automatically appear at the top of the computer screen. An approved borrower must bring both your library card and their own photo identification with them to use your card. Additionally, an approved borrower only has permission to pick up materials or to check out using your library card. We can not disclose what materials are checked out or reveal information regarding an account balance to anyone except yourself. If you are interested in adding an approved borrower to your library account, please ask circulation staff to assist you anytime you are visiting the library.
The second security strategy is the addition of a photo to your library account. This protects our customers in the event their library card is lost or stolen. Having your photo on the account will protect against fraudulent use of a lost or stolen card. Additionally, if you think your library card has been lost or stolen, we encourage you to contact us so we can put appropriate alerts on the account. We will be asking all customers for permission to add their photo to their library account within the next month. In order to add the photo of a minor, we will need to have the parent’s permission to do so. This process will only take a few minutes of your time, and will greatly assist us in protecting the privacy of your library account. If you have any questions, please do not hesitate to ask.  Please call the circulation desk at 602-6550 X 310 or 510 with questions regarding your library card.

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